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Moving or Pushing an Email Hosting Order from one Control Panel to another
You can move a Email Hosting
Order
(except the one purchased for a .EU domain name*) along with all other related
Services from your existing Customer Control Panel to another Customer, by
following the steps mentioned below:
1.
Login into your
Control Panel, search for the
Email Hosting Order and click on the same.
Click here to find
instructions to accomplish this >>
2. Click on the Move Services button in
the Management Console toolbar on the top of the
screen, to initiate the process.
3. Here, you would have to
mention the following details:
- the Username Email
Address** of the Customer account where you wish to move the
order.
- the Customer ID of this
account. The Customer ID is a unique number associated with a Customer's
Profile. If you do not know the Customer ID of the new account, you can find it
in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain
the existing Contact Details after the
domain name associated with the
Email Hosting Order is moved to the new Customer Control Panel. This will keep the Whois
Details of your domain name as is, even after moving the domain name. If you do not select this option then the Contact Details will change to the
Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are transferring this
Email Hosting
Order, is the one you really intend to and click on the Confirm button.
Note:
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* If you purchased the
Email Hosting Order for a .EU
domain name, you
need to first complete moving your .EU domain name.
Once the action of moving your .EU domain name is complete, you can move the
Email Hosting Order
to the new Customer by following the process explained above.
Click here to know
how to Move a .EU domain name to another Customer >>
-
**
If you are moving the
Email Hosting Order to a different Reseller, but have not created a Customer Account under that Reseller,
you can easily do so by clicking on the New Customer Sign-Up link on the
new Reseller's site and filling up the form. You can then use the Customer ID, which appears on the success page,
along with the username email address to
move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
1. You may
encounter an error while attempting to Move the Email Hosting Order, if
A. One or more
Services for this order are currently being processed,
OR
B. There is a Pending
Invoice for any other service associated with this order,
OR
C. There are one or
more related services under another Customer of this [new] Reseller.
For example, you have purchased Email Hosting Order for
yourdomainname.com through your Customer Control Panel with
At Your Servers - Web Hosting by Rovin Net and have purchased Managed DNS Service for
yourdomainname.com through Reseller B [from your Customer
Control Panel] under the Customer A/c of X. Now if you try to move this
Email Hosting Order to another Customer Control Panel [say Customer A/c
of Y] under Reseller B, you will encounter an error.
In any of the above
cases, the Moving or Shifting of the Email Hosting Order is not possible
and you will have to either
- wait for the
processing to complete, or
- Cancel any Pending
process.
<#start domorder#>OR
D. You are trying to Move
a .EU domain name.
Click here
to know how to Move a .EU domain name to another Customer >>
<#end domorder#>
2. If you move the Email
Hosting Order within the Money Back Period and then Delete the Order, no
refund will be applicable.
If you have any difficulty in understanding the above, feel
free to get in touch with our Support Team at http://support-channel.com.
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