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IMPORTANT: Handling Orders Locked in Processing

You can start reselling services only once you have deposited funds in your Debit Account with At Your Servers - Web Hosting by Rovin Net. It is recommended that you always maintain a healthy balance in your Account to ensure smooth processing of all your orders.

For more on adding funds to your Debit Account with At Your Servers - Web Hosting by Rovin Net, refer FAQ: How do I add funds in my Debit Account?

Once an order is executed (i.e. once the Customer has paid for it, or it has been Executed without Payment), if You (or your Sub-Resellers) do not have enough funds to pay for it, the Order would remain Locked in Processing. In such cases, At Your Servers - Web Hosting by Rovin Net sends you a daily email notification (to the Billing Email address you have specified in your Contact Information) with a list of orders that are stuck. For all such orders, you have two options available from the Order Details view in the Control Panel -

1. Retry - The system periodically performs a check on all Orders that are stuck due to lack of funds, and executes them. However, once sufficient funds have been added, you can force immediate execution of the Order using the RETRY button.

2. Cancel - Use this option if, for any reason, you do not wish to go through with the Order at all.
 

Created on:   Apr 5, 2005 1:11 PM  GMT
Last Updated on:   Dec 12, 2006 1:55 PM  GMT
 
Answer Raising an Invoice 
Answer Raising a Debit Note 
Answer Raising a Receipt / Credit Note (Adding Funds) 
Answer Balancing (Paying) an Invoice / Debit Note 
Answer Modifying / Deleting / Cancelling a Pending Invoice / Debit Note 
Answer Processing Refund requests of your Customers and Sub-Resellers 
Answer Modifying Total Receipts 
Answer What are Locked Funds? 
Answer IMPORTANT: Handling Orders Locked in Processing 
Category Managing Payment Gateway Transactions